Nokia language change with Phoenix Service Software

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Nokia mobile phone language or product code change using Phoenix Service software.

Also known as[edit]

  • Nokia language change with Phoenix Service Software
  • Nokia flashing guide using Phoenix Service Software
  • Nokia product code change howto Phoenix Service Software


  • always backup user data from phone
  • phone battery should be charged
  • it is recommended to close all applications (on computer and on phone)
  • You may loose phone warranty by flashing the phone
  • Even the pictures show the flashing of a Nokia C7, this procedure applies all the BB5 Nokia phones

What is needed?[edit]

Language- and product code change procedure[edit]

1. Turn on phone and connect it in OVI / PC Suite mode to computer with USB data cable. Install all the necessary USB cable drivers.

2. Run Phoenix Service Software as administrator. (Windows Vista, 7: right click -> run as administrator; XP: login with administrator privileges)

Flashing with Phoenix 01.jpg

3. Select the USB port where the phone is connected.

Flashing with Phoenix 02.jpg

4. Select "Scan product" in "File" menu to read phone information.

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5. Mobile phone information sould be appear on the statusbar. That means the connection is working between mobile phone and computer.

Flashing with Phoenix 04.jpg

6. Select "Firmware Update" from "Flashing" menu.

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7. Phoenix Service Software will automatically select the suitable firmware (if available) for the connected mobile phone's product code.

Flashing with Phoenix 06.jpg

8. Press "..." button, and a window will appear where You have to choose a product code / language package combination. Select the desired language package You want to upload on phone.

Flashing with Phoenix 09.jpg

9. Click on "Update Software" button to start the flashing procedure. (You may click on Refurbish button, but in that case the user data and applications will be erased, and phone will be reseted to factory settings.) Do not remove the mobile phone from data cable.

Flashing with Phoenix 10.jpg

10. The operation will take 2-3 minutes, when finished, a window will appear: "Firmware updating succeded.".

Flashing with Phoenix 07.jpg
Flashing with Phoenix 08.jpg

11. Remove phone from cable, and turn it on. Check the firmware version of the phone by entering *#0000#

Possible error messages[edit]

Visit Nokia Phoenix Service Software - Possible error messages section for more.

Getting list of files to be flashed failed 
Visit Nokia Phoenix Service Software - Getting list of files to be flashed failed error wiki page for more information and solution.
Neither DP1.0 nor DP2.0 was found for the Product or the Product cannot be identified 
Check your Nokia RM- code on your phone by pressing *#0000#. Then go to "C:\Programs Files\Nokia\Phoenix\Products" and create a folder naming like the phone's RM code (for example RM-313 or RM-596). Now Phoenix should identify firmware files correctly.

See also[edit]